sop-capa

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SOP Corrective and Preventive Action (CAPA)

ISO 13485:2016 Section Document Section
8.5.1 (All)
8.5.2 (All)
8.5.3 (All)

Summary

This SOP describes how CAPAs are implemented and tracked.

Process Steps

1. Input for CAPA

Various events may lead to creation of CAPA. Examples include:

These inputs may be received from any person inside or outside the company. The QMO is responsible for creating the CAPA and tracking its resolution.

CAPAs are tracked in the CAPA list.

Participants
QMO
Input Output
Non-conformity, complaint, etc. CAPA created

2. Decision on Next Step, Immediate Action

Depending on whether you’re getting certified under MDD or MDR, remove one of the two roles: The Medical Device Safety Officer is required under MDD, while MDR requires the Person Responsible for Regulatory Compliance.

If immediate action is necessary (e.g. product recall, notification of authorities), the QMO consults the Medical Device Safety Officer / Person Responsible for Regulatory Compliance.

In any case, the QMO discusses the next step with the person closest to the issue, e.g. for software bugs, the Head of Software Development.

Participants
QMO
Medical Device Safety Officer / Person Responsible for Regulatory Compliance (optional)
Input Output
CAPA CAPA, updated with action

3. Root Cause Analysis

The QMO coordinates a root cause analysis with the person closest to the issue. The preferred method for this is Five Whys. The result is added to the CAPA list.

Participants
QMO
Other people in company (optional)
Input Output
CAPA CAPA, updated with root cause

4. Implementation of Action

The QMO coordinates the implementation of the discussed action.

Participants
QMO
Other people in company (optional)
Input Output
CAPA CAPA, updated with “closed at” date

5. Verification and Check of Effectiveness

The QMO coordinates the verification and effectiveness of the implemented action. Specfically, verification and effectiveness are defined as follows:

Participants
QMO
Input Output
CAPA CAPA, updated with verification and effectiveness

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